“Dear Susan,

I cannot thank you enough for the critical role you have played in helping Mark and I navigate our first two matrimonial home purchases – and subsequent sales. In the four transactions you facilitated for us we feel our needs and wants were met and exceeded every time. As you know, buying and selling property can be stressful and emotional, however your focused and professional approach left us with no doubt we had chosen the right representative.

As our agent on our two purchases you were always available and patient with us as you educated us on the Toronto housing market. I couldn’t tell you how many properties we viewed together, but I know it was a lot! As I look back it must have been quite a burden, but you never made us feel that way.

Furthermore, you always added excellent insight into schools, neighbourhood particulars, potential problems that we as inexperienced home buyers would have overlooked. As our family grew, our needs changed and you found us a more perfect place before we even really started looking.

Your ability to market our home so well and with such a quick turn around is a standard that the industry could never keep us with. Within two weeks you had us listed with dedicated websites full of beautiful photographs and well-articulated copy. Whether it was that exceptional effort, the concise, well-placed ads in the paper or your great professional network that sold our home I can’t say. But with both properties sold so close to our asking price within 15 days, I won’t try to over analyze.

You were, and continue to be fantastic. I would not hesitate to recommend you to friends or family and look forward to all our future dealings – both personal and professional.
”

“Dear Glenn Team,

Linda and I would like to express our sincere appreciation for your professional assistance in selling our home. Your professionalism was evident in your outstanding knowledge of the real estate business and in your dealings with people. We were impressed by your perseverance in obtaining the best results for us.

We thank you for your personable service and a very pleasant experience in selling our home.

We wish you all the success in your real estate career.
”

“Dear Susan,

I am writing to thank you once again for the excellent job you did in finding us our house. Ann and I are very excited about moving into the new house. ”

“Mike and I wanted to drop you a note to say thank you for all your guidance and support over the years and most recently with the purchase of our new home in North Toronto.

We knew your expertise in the area would be important for us since we were making the move from Unionville. Your research led to some fun house hunting and finally to our successful purchase on Banff Road.

We are now enjoying our new home, our neighbors and the uptown lifestyle this area offers.

Thanks for helping us through the tricky negotiations and keeping us informed of your successful strategy.

This makes house #3 that you have helped us with. We truly appreciate your insights and professional approach to a complex investment.

Well done!
”

“My family was subject to a company transfer from Ottawa, our ninth in my career as a banker. Using my internal network, we sought out the advice of a local banker to help us find a compatible Realtor in the area. Based on many favourable experiences, the local Bank Manager immediately recommended Susan Glenn to us.

We felt extremely fortunate in our selection. We only had one weekend in which to visit an “unknown” area and select a home. Susan carefully listened to our needs and, based on her knowledge of the area, sent us a selection of listings that were possibilities. She took the time to visit and screen each recommendation prior to asking us to invest our limited time into a personal visit. It quickly became apparent that she was abundantly familiar with the area and even the interior of many homes in the area. She was able to give us well grounded comparison with respect to price, value and potential for resale (important in view of future company transfers). Her professionalism was outstanding, particularly at the point of negotiating against a competing offer for the house we are now in.

Susan is very flexible and responsive. She really made our “special requests” easy for us. Based on the age of the furnace and air conditioner, we wanted them replaced, and the cost added to the original purchase price. She presented us with offers from three suppliers, managed the installation and renegotiated the offer with the vendor. This was great, and everything was in order by the day we took possession.

As you can tell, we were very happy with Susan as our agent. As a true testimonial, we plan to use her as our listing agent when we move again next spring.
”

“Dear Susan and Jeremy,

Just dropping you a short note to let you know how pleased we are to finally be settled in our new house.

As you are aware we went through a very trying time between the purchasing of this home and the selling of our old home. It was reassuring to have an agent who could genuinely empathize with our situation and dive it the attention you would if you were selling your own home. You attended to every detail with the greatest efficiency and professionalism and when it came down to the final negotiations you were persistent which eventually resulted in a sale at a price we could live with considering the terrible market we were in.

I want to thank you for everything you did for us and wish you every success.
”